What personal data do forms collect?

Typically name, email, company, and message fields you submit—plus technical logs needed to run the site securely.

Do you sell personal data?

No. Contact data is used to reply to enquiries and deliver agreed services.

How can I request access or deletion?

Contact us via the channels on this site. We will verify the request and handle it according to applicable requirements and operational records.

Is WhatsApp messaging covered?

Yes—messages you send for Audit or service enquiries are treated as business communications for response and delivery, subject to WhatsApp’s own platform terms.

Privacy Policy – AI Search Lab

What we collect

When you submit an Audit or contact form, we may collect name, company name, email, phone, website URL, target audience, enquiry content and business details you choose to provide. Website servers may also log IP address, browser, device, time and requested pages for security.

How we use data

Reply to enquiries, assess whether an Audit or service is a fit, and prepare scope;
Deliver, manage and improve services you have agreed to;
Protect the site, detect abuse and troubleshoot technical issues;
With required consent, measure site use or send related communications.

We do not sell personal data, and we do not use it for automated decisions inconsistent with the original collection purpose.

WhatsApp and third-party services

When you click a WhatsApp link or message us, Meta/WhatsApp processes data under their policies. Do not send passwords, payment details, identity documents or other unnecessary sensitive data over WhatsApp.

The website or services may use hosting, email, form, anti-abuse and analytics providers. If analytics is enabled, it is used to understand overall site performance; cookies and tracking settings follow the site’s configuration and required consent at the time. Third parties may process data only as needed to provide the relevant service.

Retention and security

General enquiries and Audit applications are retained for up to 24 months after we complete a reply, so we can follow up, avoid duplication and keep service records. Legal, accounting, security or established client relationships may require a longer or shorter period. Expired data is deleted, anonymised or access-restricted.

We apply access controls, updates and backups proportionate to the data; internet transmission and storage cannot guarantee absolute security.

Your choices and rights

You may request access to or correction of personal data we hold, and may ask us to stop direct marketing or, where applicable, delete data. Some data may need to be retained for contract, legal, security or record-keeping obligations.

Contact

For questions about this policy or personal data handling, contact AI Search Lab via WhatsApp +852 6898 8500.

Privacy policy